Frequently Asked Questions
Last updated: August 16, 2026
Quick answers about how Ezerly works, billing, refunds, privacy, and safety. If you don't find your answer here, reach out through in-app support.
Is Ezerly medical advice?
No. Ezerly is a wellness and educational assistant. It helps you organize supplement routines, review possible combinations, and store lab records. It does not diagnose, treat, or prescribe. Always review with a qualified healthcare or veterinary professional before any change.
How does the AI review work?
You can take photos of supplement labels or lab reports; the AI extracts ingredients and reference ranges and highlights context (duplicate ingredients, timing conflicts, values outside the printed reference). All AI observations require your review and are labeled as educational.
How much does it cost?
Ezerly offers Free, Personal, Family, and Professional plans. The Plans page shows your current plan and the features included. Plan availability and billing options vary by platform and region.
How do I cancel my subscription?
Use the billing-management option on the platform where you started the subscription. If that option is not available, send a request through Settings → Support. Cancellations take effect at the end of the current billing period.
Refund policy
You may request a full refund within 7 days of any first purchase (right of withdrawal for distance contracts under the Brazilian Consumer Defense Code, art. 49). After that window, refunds are evaluated case by case. To request a refund, contact support from within the app with your account email.
How is my data protected?
Your data is stored with Row-Level Security so that only you (and admins you authorize) can see it. Card data is processed directly by Stripe and Ezerly does not store full card data. We comply with LGPD and, where applicable, GDPR. Full details are in the Privacy Policy.
Do you sell my data?
No. Ezerly does not sell personal data. When you allow AI processing, the relevant content — including messages and attachments you send in the AI Chat — is sent to Google via the Lovable AI Gateway so the provider can generate the output you requested. Those providers process it under their own terms and their applicable privacy and data-protection commitments.
Can I use it for my family or pets?
Yes. Family and Professional plans support multiple profiles, including pets. Each profile has its own supplements, alerts, and lab records.
Which languages are supported?
English, Portuguese, and Spanish. The AI answers in the language of the active profile.
How do I delete my account?
Go to Settings and choose Delete account. Personal data is erased within 30 days, except records we must keep by law (e.g., tax records).